Inbound Voice Agent
Answers your phone. 24/7.
Picks up every call on the first ring, qualifies the caller, books the appointment, and routes urgency to a human when it matters. Trained on your business — voice, tone, FAQs, calendar.
What it does
- Books into Google Calendar / Cal.com / Calendly
- Custom voice and persona
- Live call transfer + escalation rules
- Full transcripts, recordings, and a client portal
How businesses use it
Missed-call rescue
Phone rings while you're on a job. Agent answers, captures the lead, books the estimate, texts you the summary before the truck pulls into the next driveway.
After-hours reception
Caller dials at 11pm. Agent triages — emergency dispatch goes to the on-call line, everything else gets booked into tomorrow's schedule.
FAQ handling at scale
Hours, location, insurance accepted, parking, intake forms — agent answers without ever pulling a human off another task.
Lead qualification + smart handoff
Agent asks the right scoping questions — budget, timeline, service area, decision-maker — tags the deal Hot/Warm/Cold in your CRM, and pings the right rep on Slack with the recap.
Returning-customer recognition
Caller ID matches a CRM contact. Agent greets them by name, references their last appointment or open ticket, and routes the call without making them re-state who they are.
Multilingual reception
Spanish-speaking caller? Agent switches in real time and keeps the conversation flowing — no fumbled transfer, no lost lead, no "please hold while I find someone."
